要退款的别想着工单退了，大概内部已经统一口径了，不给退。 
应该都是这个模板。 
Hi giffgaffer, 

Thank you for contacting us regarding the recent disconnection of your mobile service. I am writing to provide our response following a full review of your service usage and account history. 

Summary of Your Case 
I understand you are dissatisfied with the disconnection of your service, and appreciate how important continuous connectivity ...